This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
Customer Experience Course Overview
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience
- 4 Interactive Modules.
- Associate Level Certification.
- 8 Hours self-paced learning content.
- FREE DMI Membership included.
- Practical Toolkits and Templates.
Course Content
Introduction to Customer Experience (CX)
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Definition & importance of CX in digital marketing
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Difference between CX, UX (User Experience), and customer service
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The business impact of CX (retention, loyalty, revenue)
Customer-Centric Strategy & Frameworks
Understanding Customer Behavior
Omnichannel Experience Design
Digital Tools for CX Enhancement
Measuring & Analyzing CX Performance
. Emotional Engagement & Brand Loyalty
UX (User Experience) & CX Alignment
AI & Automation in CX
Employee Experience (EX) & Its Impact on CX
CX in E-Commerce & Service Industries
Future Trends in CX
A course by
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